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EMPLOYEE ASSISTANCE PROGRAM CLIENT SATISFACTION SURVEY

Completion of this survey is voluntary and anonymous. Any information you provide will assist Mind & Matter Consulting to evaluate all aspects of the service and to provide the best possible service to you and others. Sender details are kept strictly confidential.
DetailS

Please tick the box that best describes your level of satisfaction with the EAP service

Timely access to counsellor
Excellent
Satisfactory
Poor

Geographical access to the counsellor
Excellent
Satisfactory
Poor

Service you received
Excellent
Satisfactory
Poor

Counsellor’s understanding of your problems
Excellent
Satisfactory
Poor

Counsellor’s understanding of the work related issues you raised
Excellent
Satisfactory
Poor

The way the counselling helped you resolve your problems
Excellent
Satisfactory
Poor

The confidential and ethical treatment of your case by the counsellor
Excellent
Satisfactory
Poor

Would you use the services of the EAP provider again?
Yes
No

Would you recommend the EAP to your colleagues?
Yes
No